> ## Documentation Index
> Fetch the complete documentation index at: https://docs.estizee.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Quotes Not Sending

> The Quotes Not Sending section explains why a quote in Estizee may fail to reach the customer and how to resolve the issue to ensure smooth communication.

If the solution does not resolve the issue, please contact support at **[info@estizee.app](mailto:info@estizee.app), or navigate to the Support tab in the application.**

## Common Causes

* **Incorrect Customer Contact Info**: Email address or phone number may be entered incorrectly.
* **Consent Not Granted**: Customer has not opted in to receive SMS or email notifications.
* **System or Network Issues**: Connectivity problems or server downtime.
* **Email Spam/Filters**: Emails may be blocked or routed to the recipient's spam folder.

## Resolution Steps

1. **Verify Customer Information**: Double-check the email and phone number provided.
2. **Confirm Consent**: Ensure the customer has opted in for the chosen communication method.
3. **Check System Status**: Ensure Estizee services are operational and your network connection is stable.
4. **Resend the Quote**: Attempt to resend via email or SMS.
5. **Alternative Delivery**: Send a PDF manually or provide the quote through another approved method.

## Best Practices

* Regularly validate customer contact information before sending quotes.
* Confirm communication consent during quote creation.
* Monitor system status and notifications to quickly identify issues.
* Document any failed quote attempts and resolutions to track recurring problems.

Ensuring quotes are successfully sent in Estizee maintains professional communication, avoids delays, and improves customer experience.