> ## Documentation Index
> Fetch the complete documentation index at: https://docs.estizee.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications & Messaging

> The Notifications & Messaging section controls how Estizee communicates with customers throughout the quote‑to‑payment lifecycle.

These settings define when messages are sent, which channels are used, and how customer consent is handled. All changes apply to **future notifications only**.

## **Communication Channels**

Estizee supports multiple customer communication channels. Each channel can be enabled or disabled independently based on your business preferences.

Supported channels include:

* SMS (text messaging)
* Email

Messages are triggered automatically by system events according to your configuration.

## **SMS Notifications**

SMS notifications are designed for time‑sensitive communication and high open rates.

Common SMS events include:

* Quote sent
* Appointment confirmation
* Appointment reminders
* Job completion notifications

SMS messages are only sent to customers who have explicitly provided consent.

## **Email Notifications**

Email notifications provide detailed communication and documentation.

Common email events include:

* Quote delivery
* Invoice delivery
* Payment receipts
* Job confirmations

Email messages include business branding and structured information for record‑keeping.

## **Consent & Compliance**

Customer consent is required before sending SMS messages.

Estizee enforces:

* Explicit SMS opt‑in
* Proper consent tracking
* Compliance with carrier and messaging regulations

Customers who do not provide consent will not receive SMS messages and will continue to receive email notifications only.

## **Message Timing & Triggers**

Notifications are sent based on system events rather than manual actions.

Examples include:

* When a quote is created or shared
* When a job is scheduled or updated
* When an invoice is issued or paid

This ensures consistent communication without requiring manual follow‑ups.

## **Best Practices**

* Enable SMS for critical time‑sensitive updates only
* Use email for detailed or transactional communication
* Review messaging content periodically for clarity
* Avoid excessive notifications to prevent customer fatigue

When configured correctly, Notifications & Messaging help keep customers informed, reduce missed appointments, and streamline communication without manual effort.